Quality Assurance

IAER Rater Members are held to high levels of excellence through our Quality Assurance program.  Working with one of our Raters means you not only get the expertise and energy of the Rater, you get the oversight of the Association as well.  Our Quality Assurance procedures include:

• 100% review of energy modeling files
• 1% review (or 1 home per year) of home performance diagnostics
• Assurance of Rater recertification every 3 years

Complaint Resolution

The Rater Members of the Illinois Association of Energy Raters are independent businesses working to serve the needs of homeowners and builders. We hope that each member will always fulfill the expectations of each client. If this is not the case, the Association wants to know about it and try to remedy any complaints.

If you have a complaint about a member of the Association regarding an energy rating, please contact us and we'll look into your issue with intent to resolve it.

A formal complaint about a member of the Association regarding an energy rating begins with a written statement of the complaint sent to the IAER. A complaint file will then be opened on the matter. A copy of the complaint will be filed with both the Quality Assurance Designee and the Executive Director of the Association. We will initially try to resolve the complaint through discussion among the parties. If amicable resolution cannot be reached, the dispute will be brought to the board of directors of the Association where both sides of the complaint can present their arguments. Resolution will be made by majority vote of the board of directors. If the client is not satisfied with the resolution as determined by the board of directors of the Association, the client may move the dispute to the complaint process of RESNET.